Grievance redressal
How to raise a complaint and how it is resolved.
Step 1: Contact support
Email support@marathonfinlease.net or use the contact form. We acknowledge every complaint and aim to resolve it quickly.
Step 2: Grievance Redressal Officer
If you are not satisfied, write to the Grievance Redressal Officer of Marathon Finlease Private Limited at grievance@marathonfinlease.net. We acknowledge within 3 working days and aim to resolve within 30 days.
Step 3: Registered office
You may also write to Marathon Finlease Private Limited, Office No. 304, 3rd Floor, Laxman Palace, 19 Veer Savarkar Block, Shahdara, Delhi 110092, quoting your complaint reference. Our regulatory details are on the Regulatory status page.
Step 4: RBI Ombudsman
If your complaint is not resolved within 30 days, or you are not satisfied with the reply, you may file a complaint under the Reserve Bank - Integrated Ombudsman Scheme at https://cms.rbi.org.in.